Renaissance Tuscany Il Ciocco Resort & Spa

A Marriot hotel set in a beautiful hilltop with stunning views of the valley below. Amenities are outstanding. Rooms are finished to a high standard with balcony/terrace to relax on anytime.

Outstanding from the hotel service to the fairytale views. We had a wonderful stay in our balcony room. The resort staff Lorenzo, Alice and Guilio were truly customer focused outstanding employees and made our stay extra special the 6 days we started there. Guilio suggested the winery tour at Concori and it was so delightful along with the pasta making class. Thanks Guilio!

First and foremost we had a great break. What made it most were the staff. Particularly the staff in the restaurant, such as Davide. Really looked after us and made us feel special. They really try hard and the Italian warmth shines through. The hotel does need updating and the room and bathroom were tired. The cleaning staff focus on the basics like towels and making the bed, but dusting and vacuuming doesn’t really happen. The vent in the bathroom was completely full of dust. As we’re all the surface tops. But to be honest, I didn’t care. The views are amazing and you just feel well treated by the staff. Food was also very good. You really need a car as there is nothing nearby to get any provisions. So you could feel isolated and it can be very expensive if you just rely on what is onsite. A separate shop on site would be ideal. I’d definitely go again,

The hotel is located near Barga in Garfagnana, a very beautiful and less crowded part of Tuscany. The surroundings are truly stunning. The restaurants (outside the hotel) are great. However, the hotel itself was somewhat underwhelming. The rooms felt rather small. The outdoor pool is lovely but opens a bit late in the day. Unfortunately, the spa was quite disappointing. On top of the room rate, there’s a resort fee charged even if you don’t use the spa facilities. Understood that it is a resort but the total charge didn't feel justified. Overall, the hotel services fell short of expectations, and the front desk staff were not very helpful (for example when asked to book a restaurant). To conclude, there is room for improvement in such a nice setting!

The property is tired and the room was very small for the charge we paid. There is an infestation of flys all around the hotel. In our rooms there were 10. We asked to be moved but they only provided a reasonable room for the last day of our trip. The staff in reception were not helpful. Overall an expensive hotel with poor facilities. Definitely not up to Marriott standards.

To explore the northern part of Tuscany and to have a resort to relax & rejuvenate, this hotel is a very good option. It is located about an hour from Lucca and easy to reach by car (onsite parking is free of charge). The outdoor pool area is nice, with extensive views of the valley. If you like to have a swim before breakfast, you will the need to use the indoor pool (the outdoor pool opens at 9.30 am). Both pools are half Olympic and the pool areas are well maintained and very clean. This also refers to the hotel overall. The biggest plus is the quality of the cuisine as well as the friendliness of the staff in the restaurant. I enjoyed all three dinners; special thanks to Alessia and Joseline. There is one point you need to be aware of when choosing your room category: I booked an executive room (which is the third highest room category). Nevertheless the room was basically facing a wall, making the room very dark. You couldn’t sleep with the door open or spend some time on the balcony, cause there was a constant noise from the ventilation system which was located on the side of the hotel the room is facing. When I asked to change the room after check in (offering to pay for an upgrade), the three members of the staff at the reception on the evening of my arrival were very helpful. They tried to find a solution and explained that they were just waiting for the approval from the manager on duty. Well to cut a long a story short, during my whole stay I never received a final answer to my request - every time I asked at the reception I was told that the request was still pending with the approval of the manager.